The first time I went it was just to get some idea of what I would need to welxome two 8 week old puppies into my household. They were freaking awesome at helping me know what I would need and didn’t look at me like I was stupid for not knowing what I would need. Becuase of the awesome customer service I decided to go back to purchase everything I would need. All be a little more pricey than box stores the shopping experience far outweighs the small price difference. Went back today for a third time to do their adoption package they offer and I assumed it would be like PetSmart where you have to pay a feee but still get a good discount. WRONG!!!! They give you at NO COST!! A small bag of food, bag of treats, some wet food, supplements and another bag of frozen food. Holy hell i I could give this place a million stars I would. HIGHLY recommend:) also the one on San Mateo has a resident cat named hambone and he is just the fluffiest cat you ever did see !

Customer service is always top notch

Nice, caring folks with great selection of pet products.

Very helpful, knowledgeable staff. I love that you can call say "hi, I'm ____ can you get my usual bag of cat food, dog treats, and guinea pig food ready for me to grab around 2?" Then, you can pay over the phone, call when you pull up and they'll run it out to you My kids also beg to visit their sponsored cat whenever we're in the area, and the staff are always kind with them.

Very helpful and knowledgeable. Best quality of food for pets and toys. Lots of cat toys and cat trees. Even has cat backpack carrier's. Also a catio with cats from a cat rescue for adoption