OMG, I love this place. We recently moved from PNW, we were looking Forbes place that could carry all our pets specialty foods. We were looking for Ostrich leg bones for our dogs, that Clarks use to carry but no longer. Now Ostrich bones are size of Cow bones, but weigh only 1/4 of there’s. They don’t splinter and my two little dogs love them. We told the staff what we were looking for, they took our information and called the owner to inquire about these leg bones. The owner said he use to get them but no longer due to distributor no longer carrying them. We left the store not thinking anything about it, 3 days later they call me and said they have a Femur and Leg bone waiting for us. They Inform me that the owner was not going to back down from a challenge and found them and order it. We felt so appreciated and surprised that they special order these bones for our two two dogs. We really like this place and thinks it’s awesome that the owner is willing to take care of there customers, even if it’s a strange request.
Great products excellent knowledge of all your pets needs best of all just good people
Super friendly staff. I came in looking for a dog jacket just before summer, and Shannon was nice enough to go into the back, move boxes around, and find just what I needed. Great customer service.
Boofy’s has some of the best customer service I’ve ever encountered! A recent example: during all of the current global unpleasantness, we started to run out of turtle food. We normally just buy it at smiths or Walmart, but they were sold out. So were petsmart and petco. We finally ended up ordering some from amazon, but the shipment kept getting delayed and we were getting desperate. I stopped at Boofy’s a couple weeks ago on the off chance they might have some. As it happens, aquatic turtle food isn’t part of their normal stock, but they immediately jumped at the chance to help me figure out what they did have that could help tide us over. So, armed with some freeze dried shrimp fish food and some free samples of grain free fish based dog food, Scooter made it through his surprise famine until we finally got our amazon order.
I have semi-regularly stopped in to buy dog treats, but I absolutely will be making a point to buy all my dog and cat food here in the future.
Fantastic customer service and great information on pet nutrition!